“Put the customer first” is a business fundamental as old as the occupations of baker, brewer and candlestick maker. But our relationships with customers have changed dramatically since the time of town square markets. Thanks to exponential technologies like the Internet, social media, software-as-aservice and the Internet of Things (IoT), change is accelerating dramatically and the world of equipment finance is no different than other industries. We too are having to keep up with change and one could even say we have been behind given our anxiety around fintechs, cybercurrencies and new ecommerce competitors.

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For some curiosity is natural and instinctive. But others must learn how to learn - just as children do in their early years when they are encouraged to ask questions. The complexity of modern day business and pressures to conform to operational tenets can diffuse the clarity that comes from questions and learning.

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The equipment finance industry “owns the invoice,” putting lessors at the nexus for helping customers connect among a growing list of sectors. Scott Nelson details the steps necessary for defining the good, the bad and the ugly for invoice methods and techniques.

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In an interview with demographer Kenneth Gronbach, Scott Nelson of Tamarack Technology examined the impact of Gen Y on the equipment finance industry.

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Business consultants and operational leaders have a focus on two big promises of IoT: cost reduction through automation and better asset management. Both are delivered and propagated by the analysis of data that IoT edge devices generate from the value chains of enterprise operations. But this view has a pronounced blind spot, the fact that IoT success will be driven by dramatic demographic shifts.

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“Why should I pay for more than I use?” It’s a simple question and not new. Usage-based leasing (UBL), also called consumption-based financing in some circles, has been around for decades but has become of keen interest post-COVID because it speaks to market demands for flexibility.

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